Business Telephone Systems
A business phone system is a multiline telephone system usually used in large business environments, covering multiple lines ranging from the basic home telephone line to a commercial branch exchange. There are numerous different business phone system options available to small business owners to consider when making decisions for their business.
The first type of business telephone systems available is the traditional “branch-and-throw” system. It consists of a single long line that connects the company headquarters office with the customer service center. Because this system requires less phone calls to make, it is usually less expensive than other business telephone systems.
The second option is a multi-line system. This system includes a number of lines within the office, each with its own telephone adapter. When used with the business telephone, the phone adapter is used as a dialer. By dialing the number on the phone adapter, a list of all the users on that line can be accessed. Multi-line systems provide a good combination between reduced costs and increased efficiency.
An extremely common type of business telephone systems is the integrated system. Integrated systems include many lines of a single central circuit that connects all the lines used by the company’s customers.
Many business phone systems also include some type of Voice Response system. Some Voice Response systems allow callers to leave voice mail messages after which, a prerecorded message plays back on the phone. Voice Response systems allow users to leave messages that are specific to their particular needs, such as if they want to have a specific message returned immediately or if they would prefer not to receive busy signals or busy tones.
All types of business telephone systems typically have a single call center that can be connected to through a dedicated telephone line. This center may either call customers directly or route calls through an automated routing system.
An important aspect of any business phone system is security. For example, most businesses that deal with financial transactions will require a high level of security because of the sensitive financial information that can be transmitted via voice communications.
Finally, business telephone systems are also very important in terms of safety. Since most companies handle customers’ personal information in one area of the office or home, it is important that these employees can feel comfortable having an adequate level of security around the business telephone systems they use.
The basic purpose of all business telephone systems is to allow employees of the company to make long distance or international phone calls. If a company uses its telephone system to make a large volume of calls, there may be a need for additional features. These features may include voice mail, caller ID, voice recording, call waiting, voicemail and more.
If your company only makes short distance calls and doesn’t require a large business phone system, you will likely need to select a small business phone system. That way, your employees will be able to use the basic features available on most of the larger models, without having to upgrade them. to accommodate a large business telephone system.
When choosing a small business phone system, there are several factors to consider. For example, many small business telephone systems don’t offer the same features and capabilities as larger versions. Therefore, you need to make sure you select a small business telephone system that will meet your company’s needs while maintaining the basic features necessary for making the majority of calls.
Most business telephone systems are designed to work with two or more telephone lines, but you can purchase single line telephone systems in some cases. For example, if you run out of local numbers and can’t handle all of the calls coming into your office from all of your customers, you might want to consider purchasing a single line system. On the other hand, if you don’t plan on using your business telephone system for all of your customers, then you will probably prefer to stick to a larger business telephone system.
When you choose a business telephone system, you have several options. You can either get a commercial version, or you can build your own.