There are three main types of business phone systems: PBX, KSU and VoIP. Each system provides a different type of solution and benefits. Learn what each type is best for your company. Then compare the benefits and costs of each system to determine which one best suits your needs.
PBX: PBX stands for private branch exchange. This type of system provides a virtual phone exchange between a company’s internal network, its local office, and external extensions. It allows multiple lines of business communication at the same time. In addition, the system also handles voice conferencing, faxing, email, and voicemail. This type of telephone system also includes features such as voicemail, caller ID, voicemail forwarding, toll free numbers, etc.
KSU: A KSU system provides users with a virtual private branch exchange where all calls to other businesses are routed. A KSU also allows multiple lines of business communications. The system is available in both dial-up and broadband modes. This system does not include faxing, voicemail, or forwarding.
VoIP: VoIP works by utilizing the internet to allow for real-time communication between users. The system connects your internal and external extensions through an internet network. Calls are then placed by the user to their extensions or callers can leave messages through voice. The service also has the capability to route incoming phone calls in various directions. Voice conferencing is an additional feature that is available. This feature allows callers to chat via email and text message.
When looking for a service to fit your needs, there are a few factors to consider. First, you must determine the size of your company. A KSU system can support hundreds of lines of communication. If your company only needs about 50 lines of communication, a PBX system is more beneficial. However, if you have several hundred lines of communication, it is recommended you use a KSU system.
Another important factor is the cost of your service. There are some companies that offer free trials. and there are others that will charge a monthly fee. Be sure to shop around to find the best price. Many people prefer to pay for their services on a per-call basis. This is especially helpful if you need several minutes per month.
The best business telephone system for your company will be the one that meets your specific needs and fits within your budget. Remember to find out what features your company needs and find a system that matches those needs.
It is important to note that your business telephone system should have an adequate number of outgoing and incoming numbers. There should also be an adequate number of extension numbers so that your employees can easily dial in numbers. It is important to remember that your system should provide your employees with a reliable connection to the main office. The company name and telephone number should also appear prominently on your internal company documents so that customers do not confuse your company with someone else’s.
An added bonus to having a business telephone system is that it can improve productivity. If employees can answer the phones when they are needed, then they are more likely to be on the clock in the office. You also are less likely to miss an important call, leaving your staff and customers without the ability to contact you at times when they need assistance.
As you begin your research, review all aspects of the business telephone system that you want to purchase. The best business telephone system will have features that meet your needs. Some systems will offer different levels of conference calling. or have the capability to forward calls to a voicemail box.
Another aspect to consider is the call routing option. Some systems can also route calls to other extensions, allowing for better call handling for your employees. If the system does not have this feature, you should ask your service provider about adding it.
In summary, be sure to research all aspects of the business telephone system before making your decision. Make sure that the system you choose is going to be compatible with your office, can handle your office’s volume, will meet your company’s needs, and will be able to provide your employees with good service. Remember that your investment in a good business telephone system will help your business flourish.