RingLeader Blog

CPaaS Communications Platform as a Service

September 7, 2022

In this fast-paced, highly competitive world, businesses need to be efficient and effective to compete. Because of this fast-pace, communication is one of the most essential aspects of achieving success. So, connecting easily with clients, vendors, and co-workers is essential. The solution is CPaaS.

What is CPaaS?

CPaaS stands for communications platform as a service. So, instead of investing heavily in multiple hardware and software options to keep your team connected, CPaaS combines everything you need in one easy-to-use, cloud-based solution. Because CPaaS provides the backbone for your organization to develop, run, and distribute various communications software to your entire team using powerful APIs. So, it works in tandem with your existing systems.

Many providers offer a cafeteria-type plan where you can select the services you want and nothing you don’t need. So, this way, you only pay for what you use.

How Does RingLeader’s CPaaS Work?

Legacy PBX systems have inherent issues like requiring specific hardware and software to run and being physically installed at only one location. But RingLeader uses a cloud based VOIP solution to handle all different types of communications freeing your team up to work from anywhere. Some of the vast features include:

  • Group Texts
  • Alerts
  • User GPS Mapping
  • Social Media Integration
  • On-Demand Group Conferencing
  • Sync Media Sharing
  • Custom Caller ID
  • Call Recording
  • End-to-End Encryption
  • Automated Messaging
  • Chatbots
  • Unlimited Worldwide Calling & Messaging
  • Affordable Pricing

Communication is one of the most essential aspects of achieving success. The solution is CPaaS.

The Benefits of a Communications Platform as a Service

Your customers are everything; without them, you wouldn’t be in business. But every customer interaction is significant, and it’s becoming essential to offer multiple channels for your customers to reach you on a global scale. So, with CPaaS, you aren’t limited to just phone and texting. You can seamlessly integrate your company communications with social media, video, messaging, chatbots, and mobile networks quickly and easily.

Companies can benefit in many ways by using a communications platform as a service. For example, you can easily integrate new features without adding hardware or changing the infrastructure.

CPaaS is highly versatile, allowing you to pivot instantly and switch to another communication channel to suit your customer’s needs and improve the customer experience.

Along with flexibility, a CPaaS system is scalable. And will grow with your company no matter how many users you have.

CPaaS is also expandable, and as the technology evolves, you will get to use cutting-edge features as they are rolled out. You will always have the best available options.

One of the most beneficial aspects of CPaaS is the ability for companies to customize their plan to suit their individual business needs.

Some additional features include in-browser chat, appointment reminders, two-factor authentication, call support, and delivery confirmation. So, you aren’t limited by anything but the choices you make for your specific organization.

How to Learn More

If you want to learn more about how to use CPaaS for your business but so not know where to start for streamlining your customer service and team collaboration together in one easy-to-use package, contact RingLeader today. We have CPaaS options for companies of all sizes and industries so, connect with us today!

For a free estimate and review of your current phone system, click here.