RingLeader Blog

Different Types of Business Phone Systems

February 8, 2021

business phone systems

With the changing business world, there has been a revolution in the use of business phone systems. This is because instead of relying on expensive telecommunications equipment, people are now opting to have VoIP services for their business communication needs. With VoIP services, people no longer need to buy long-distance phone calls and other kinds of telecommunications expenses. Instead, they can use their computers as the main source of communication in their businesses.

There are currently four different types of business phone systems that people can choose from. The first one is the basic internet-based service. This type is usually cheaper compared to the other two. Most of the time, companies only use the web connection when they are using voice over IP. But with cloud servers, users are now able to communicate via a regular internet connection just like any other user would.

Another type is the small business phone systems. This one enables small businesses to be able to link up with their clients easily. There are various options that these providers offer such as call forwarding, video conferencing, and audio teleconferencing among others. For small businesses, having conference calling is really essential since they are now experiencing the growing demands for remote collaboration with clients and other colleagues. This is the reason why they opt to get this kind of service.

Then there is the contact centers. These business phone systems also have various features that are very helpful for contact centers. However, there is still a big demand for call-routing service among contact centers since many of them are experiencing difficulty in providing satisfactory customer service. So they opt to have it as well. With contact centers, people are provided with assistance that includes address listing, route tracing, simultaneous ringing of multiple destination, hold for a specific length of time, and voicemail among others. Having this kind of service is important in order for contact centers to satisfy the needs of their customers and clients.

Lastly, the virtual phone service provider offers business phone systems that have an instant answer and voice mail among others. There are several virtual phone service providers that offer the feature of answering telephone calls with a pre-recorded message that is specifically created especially for the caller. This is very helpful for those who do not have enough time to compose a message and thus want to simply put an end to the call once the host returns. Thus, it is a great way for small businesses to maximize their productivity.

VoIP (Voice over Internet Protocol) Phone Systems: This one is one of the most popular types today. There are many providers of this kind of service. They offer different types of plans in order for you to have an idea about the kind of plan that would suit your needs. VoIP simply refers to voice communication over internet protocol. This is the technology that is used by Skype to allow free voice calls to any part of the world. This type of business phone systems makes use of the high-speed internet connection and converts the voice into computer language.

The three different types of business phone systems are the web-based, desktop, and hosted voip. Among the three, the hosted voice is currently the most popular. It is mostly used by big companies because they can save money and also need to have a flexible system. The web-based business phone systems are available for any size business. In addition, they are more cost-efficient because you do not need to upgrade your hardware.

All in all, there are many things to consider when looking for the best business telephone system provider. It is always best to do your research before signing up with a specific provider. You can do this online or ask around. Moreover, you can also ask for referrals from people who have availed of the services of a particular provider. Remember that you must get the best services that you can afford.