In the past few years, we have seen the huge increase of Hosted Business VoIP. There are many companies out there offering hosted business VoIP solutions and services. And as we all know, it is a growing trend for companies to get hosted solutions in order to reduce costs and increase efficiency. The most important advantage of Hosted Business VoIP is that businesses can save a lot on operating costs. The following are reasons why businesses should get hosted VoIP.
Efficiency – With an IP based phone system, the number of phone calls can be automatically increased or reduced whenever required. Even though VoIP phones can make calls across the internet, they can only do so much. When connecting to the internet from a mobile device, the calls made by the phones need to have a quality setting. That is where Hosted Business VoIP comes into the picture.
Lower call charges – A great advantage of VoIP is that it allows the owners of the business to charge a flat rate for calls made. This helps in saving a lot of money which is then re-used to invest in other aspects of the business. For example, the owners can use this to pay for new equipment, software, and employees.
More robust phone system – Hosted business VoIP systems usually come with more features and capabilities than an ordinary phone system. Since the hosted system is based on IP, the quality of the sound is excellent. In fact, the sound quality is so good that people using conventional phones find it difficult to distinguish the difference. And even if they try, they may just be able to hear a faint echo.
Flexibility – A business can easily customize its Phone system according to its own needs and requirements. This is especially true when it comes to recording phone calls. Now, any employee in the company can be given authority to make calls, just like any other employee in the office. This gives the employees considerable time and flexibility.
Scalability – One major advantage of hosted business VoIP is scalability. With any application, you can upgrade it to suit changing needs and requirements. It can grow and adapt to new needs without much trouble. Unlike a traditional phone system, a hosted business VoIP system has the facility of ‘asi-x’ converged communication’ where multiple calls can be interchanged. Thus, the system never experiences any dropped calls or connection issues.
Security – A hosted business VoIP system ensures optimum security of data by ensuring optimal privacy. A virtual private network (VPN) is setup within the firewall of the hosted business VoIP solution. Only a limited number of devices are allowed access to it. As such, all calls made within the network are protected from unauthorized access. The security features of the phone system also include a PIN code, encryption, and encryption of voice and multimedia data.
Convenience – A hosted business VoIP solution allows for flexible and hassle-free usage of the phone system. It enables you to configure and customize the system as per your needs and requirements. You can use it across locations and at varying times. There is no need to purchase extra equipment or plugging of phone wires into the laptop/computer.
Flexibility – A hosted solution is easy to use, uncomplicated, and cost effective. You can use it anytime without any special training or maintenance effort required. You can even use it as a virtual assistant (a virtual receptionist) by setting up a virtual office in the company’s offices and deliver calls from your smartphone.
Incoming calls are charged at less than the normal rate depending upon the distance between the calling party. For international calls, the charge is always the lowest. This means that if a customer needs to make a call to you, it can be done at a much cheaper rate than if you were to use a landline/cell phone system. Also, most importantly, the usage of VoIP is not limited to the office premises. A hosted business VoIP solution can be used anywhere in the world at anytime.
If a hosted business VoIP solution is installed, then a number of features can be made available such as, automated attendant, call forwarding, auto attendant, call transferring, call waiting, conference call, night service, ring back and much more. There is no need for an expert to handle these calls. The calls are made without any configuration required. All the calls can be managed from the admin desk of the software. No hardware or software is required for this.