A hosted PbX service is basically a cloud-based telephone system, in that it’s hosted on-premise and over the Web rather than in the company’s actual building, so there are minimal maintenance and cost savings. The benefit is of course that you no longer need to maintain a physical infrastructure because your system is online and always available, regardless of what time of day it may be. However there are certain things you need to be aware of when using a hosted PbX system.
When choosing your hosted PbX service you will want to make sure you get the most for your money. It is not good to use a hosted PbX system with only basic features, especially if your business is quite small. The best way to ensure you get the most out of your hosting is to look into the different hosted PbX plans offered by different providers and then compare prices to see which one fits your needs. You should also read customer reviews and comments to see what other consumers think about the provider, it may sound obvious but many times people will put negative feedback into writing when they find a particular service disappointing.
Many customers are not happy with their hosted PbX system because they either don’t have enough features, or they aren’t configured correctly. For example some hosts will charge extra for features like caller ID, voicemail and other features. It is very important to check that you get all the features you require, otherwise you might find that your calls aren’t received properly or that your calls are routed to another company or business. If you choose a host that offers extra features that you don’t need then you can easily lose your money, so it is very important to find a host with a great deal of bells and whistles.
Another thing you need to look out for when using a hosted PbX system is if they offer a support service. You may not need it, but it does help if you know how to troubleshoot issues and problems that arise with your hosted PbX system. If you aren’t tech savvy then you could end up spending a lot of time trying to figure out how to troubleshoot a problem that isn’t actually a problem in the first place. There are a lot of resources and forums online where you can get advice from other users who have already used hosted PbX systems. systems and find out exactly how they dealt with problems and difficulties.
Of course, the other major advantage of a hosted PbX system is that it allows you to save a lot of money. If you buy your phone lines and equipment, you will need to purchase hardware and software and installation costs in order to set it up yourself. This means you will have to pay more for the service and it may be difficult to configure. When you use hosted PbX system instead you only pay a one off payment for the service and once it’s set up you won’t have to worry about it again.
This makes it ideal for companies who are just starting out or who don’t need the level of service provided by an in house PBX system. For smaller companies who still need basic features, hosted PbX service can give them the same level of service they would get from a conventional private line phone system without the hassle. They will also be able to add-on features later as their business grows without having to spend any money. If your business grows then the service provider can upgrade your current equipment or provide upgrades.
It is also worth mentioning that hosted PbX service can provide you with a cheaper option for your business phone line rentals than using dedicated lines and it’s less expensive than setting up a dedicated lines system yourself. The reason for this is that the service providers won’t be supplying you with any phones, and you won’t have to pay for the long distance charges on these phones either. So the total cost of your PbX service is less than the costs of a dedicated lines line rental. The only time you should consider paying for long distance phone rental is if you have a long distance call option with your existing company, because of course you can’t go back and forth without paying for the phone number.
When you decide to use hosted PbX, make sure that you have a good understanding of the different features offered by the hosted PbX system so that you can make a better decision. If you use a good vendor and find a reliable service provider, then you’ll have an easier time finding the right PbX service for your business needs.