Good business starts with good communication, and while good communication might look different based on your industry and your business’s specific needs, there are usually some common ground-rules that can help you keep your communications up to par. Now there are also technologies that can help you step up your communications game even further, like switching over to VoIP phone service. However, as mentioned, not every business is the same, so how can you know if you’ve found the right VoIP phone service provider for you?
What is VoIP?
VoIP phone service allows your traditional phone services to be operated over computer networks. This means your phone system will use the same high-speed broadband or cable connection as your internet, and it also means you will be able to use and be reached through those traditional phone services from anywhere, provided you have a network connection.
How does it work?
VoIP phone service uses packet-switched protocols to convert your voice into a digital signal, and that allows you to place or receive calls directly through your computer (or through a VoIP phone or another data-driven device). Once converted into a digital signal, your voice is further converted into a packet that can be transmitted through any VoIP-compatible network, including an LAN (local area network).
What features should you be looking for?
It all sounds great—but how do you know a VoIP phone service provider is the best one for you? The right one will offer the features and quality you need at a price point that works for your business. Here are some of the features you should be looking for.
1) A price point that works for you
Your VoIP should significantly reduce your costs if you are switching to it from a traditional phone service, but don’t expect that this will automatically be the case. Compare VoIP phone service providers to ensure that the features you need aren’t costing you more than you were expecting to pay, and that you aren’t paying for features you don’t actually need. And don’t forget to review international call rates for the countries you will need to connect with. Some providers may have higher rates for certain countries. Pick the provider that best matches your needs.
2) It’s all about quality
VoIP can offer your business a lot of benefits that will contribute to your ongoing success, but poor-quality VoIP phone service will inhibit that success. Make sure the provider you choose offers good voice quality, especially if you will be using it to communicate with your clients, and make sure it is going to integrate well with other services you already use (like Salesforce, G Suite, Dropbox, etc.).
3) Do some research into the reputation of the company
There have been incidents where a company purporting to offer the best VoIP phone service has gone MIA shortly into the contract. Do a little research to make sure the provider you choose has a little longevity and stamina behind them, and check out consumer reviews to see what comparable businesses thought of their services.
4) Extra features
The most important thing is to choose the features that can work best for your company. For instance, the best VoIP phone service providers will offer a full-featured mobile app in addition to the standard call-forwarding option. This offers features like business SMS, advanced voicemail, and mobile convenience.
Click here to learn more about VoIP phone service and the benefits it can offer your business.