RingLeader Blog

How VoIP Phone Services Work?

April 28, 2021

Broadband telephony is the use of your computer to make phone calls over the internet. You can get unlimited calls to other people and the same in voice too. The technology of broadband telephony has been around for quite some time now. Internet users wanted to make calls at cheaper rates, so they used this technology for making calls. It has brought about a lot of changes in the world of communication.

Many people have experienced packet loss while making calls over the internet. This is a big problem for customers who have dial-up internet connection or internet that is slower than dial-up speed. With a packet loss while making a phone call, the quality of voice gets affected, which leads to poor customer service. When the voice communication gets affected, the person using the phone suffers a lot.

To overcome this problem, companies introduced Voice Over IP or VoIP. The VoIP phone system is the VoIP with an internet connection. The voice gets delivered using your broadband internet connection instead of the traditional landline phones. It is easy to use and adaptable. This is why many companies are now switching over to VoIP to cut down their costs.

VoIP is just like using a telephone with an internet connection. This is a new term used for VoIP phones and it uses high speed internet connection to make phone calls. The analog signal that is carried via the phone wires gets converted into digital data that can be sent as sound or for presentations. Digital phone systems do not require any converter or equipment. They are just simple to operate. However, there are differences in the quality of the sound and the maintenance.

In VoIP phone system, the voice gets converted into packets and sent over the internet. These packets of information have to go through various network providers to reach the destination. If the network has any packet loss, then the voice will not be very clear. There might be some pauses or even disconnection. Some companies use VoIP service without any packet loss, but they also pay a higher price because they will experience some temporary reduction in voice quality.

The solution for this problem is a lot simpler. There is no need to use any converter or equipment and the service provider simply splits the data packets into several parts and sends them over the internet. Each part has its own unique address, so there is no chance of packet loss. So there are no dropped calls and the voice quality remains good. But the maintenance charge for VoIP phone services is much higher than the analog systems.

There are different ways to make phone calls over the internet. The common ones include the traditional phone with the extension number, a computer, a router and an internet connection. For home users, this would be more economical as they do not have to change their land line. A router can be positioned outside the house and the internet and the VoIP phone can be switched through the router. This can be costly for commercial applications as the broadband telephony is limited by the speed of the internet. It can also cause interference with other internet telephony services.

Voice over internet telephony is an ideal choice for businesses and homes. It can help them cut communication costs significantly. Broadband phone services have become quite popular today as voice and messaging services have enhanced. Instant messaging and video conferencing have made business communication easy and it has also increased the efficiency of companies and offices. The video conferencing with internet call facilities has made this service very convenient.