If you are contemplating using a PBX system for your small business, you will need to decide which type of system you want to use. There are several different types of phone systems that can be used in a commercial environment and the type that you use is dependent upon the size of your business and the amount of calls you get on your normal telephone lines every day. You will also need to determine whether or not you are going to use voice over Internet protocol (VoIP) or voice over broadband (VoB) technology for your PBX system.
When you are using a PBX system for small business, you will be able to handle an unlimited number of calls. This means that your employees can handle unlimited amounts of customers without having to worry about keeping track of which customer bought the last ice cream from the local store. Instead, the information is handled within your PBX system and it is forwarded on to the call center that handles the customer’s calls. This allows you to have one system for both your business and your customers so that no one has to worry about forgetting which customer called first.
The downside to this kind of system is that it does not work well for large organizations where there are hundreds of phone numbers for each and every business. With this type of system, you will need to hire a call center to handle your calls. A lot of time will be spent answering these calls, so this might not be the right system for you if you need a quick response when there are customers needing your assistance.
VoIP systems, however, use a virtual number that is tied directly into your business line. The virtual number serves as an extension number for your business phone system, which is then linked into the internal system that handles your business lines. It is possible to have your company name and address displayed on the virtual number for any customer who calls in. This way, you will have easy access to your business phone number even when you are away from your desk.
Because you will not have to purchase a separate telephone system for your business, you can use a PBX for small business with your existing telephone system. You simply need to configure the telephone lines that your business uses and then add any number of extensions to the end of the line to get the information needed from your business line. Once your employees have access to a PBX phone system for small business, they can handle incoming and outgoing calls while they work on other aspects of your business.
One advantage of a PBX system for small business is that you will have easy accessibility to your business even if you are away from the office. Since your telephone is connected to the internal system, your employees will never have to think twice about who is calling in because their number is on the external display. and it will be immediately accessible to you.
Another benefit of this kind of system is that it is very cost effective. Many people worry about the high cost of setting up a traditional phone system that includes lines and equipment because it can cost thousands of dollars to install. But because you are using a PBX system for small business, you will only need to purchase the basic equipment and then only use your business telephone line for the incoming and outgoing calls.
Lastly, you should note that some companies actually charge more money than others for PBX systems because you will have to pay for a service contract. When choosing a company that is reputable, you will have plenty of options to pick from.