What Is PBX Phone?

what is pbx phone system

What is a PBX phone system? At some stage in the growth and development of an organization, having telephone to handle supplier, client, and technical interactions with the organization grow to be too much complexity. And in all likelihood, the expense soon continues to compound on the upwards side. With PBX phone system solutions, you will have an integrated system that handles all communication needs of the organization. The PBX phone system includes auto attendant, call forwarding, voicemail, fax, IVR, call conferencing among others.

A company looking for what is a PBX phone system, would like to choose from the following offerings. Automatic phone system: This automatic PBX phone system has been designed after keeping in mind the functionality of the phones. Since its inception many years back, Automatic phone system has seen tremendous improvement. They are now being used by small businesses as well as large organizations and are considered to be one of the best choice for communication. In addition, it can be configured to accommodate any extension or number of phones. In the automatic setting, all calls coming to the extension will be directed to the given extension.

Digital Telephone Systems (DT Systems): This type is suitable for small business phone system. They are more flexible compared to Automatic phone systems. Digital Telephone Systems allows adding of new telephone lines in addition to the existing ones. In addition, they are less costly than the former. As they use digital lines, they do not have the same expenses involved with telephone lines.

Grandstream: Grandstream is one of the leaders of PBX technology. In this case, it uses voice over IP, which means it utilizes the IP service offered by the internet rather than the traditional phone system. It has been observed that most small businesses find the features and the benefits of this particular phone system very beneficial. Grandstream is being used by more than half of the US telecommunication companies.

Voice Over IP: In general, Voice over Internet Protocol is commonly referred to as VoIP. When talking about this PBX phone system, this term refers to the method of making calls through your internet connection rather than using the conventional phone lines. VoIP simply stands for Voice over Internet Protocol. This is a great advantage over the traditional phone system. It gives you the opportunity to place or receive calls anywhere at anytime without using any phone lines.

Integrated Messaging (IM): In most cases, smaller organizations do not need all the extra features provided by full-service PBX. They can get by with simple voice mail, caller ID, call waiting and so on. But for other kinds of businesses, which need added features, IP telephone systems are best suited. These IP telephones are usually integrated with conference calling, conferencing, translation services, and the like. With an IP PBX, you will be able to handle your incoming calls in a much more professional way.

Flexibility: In the present day and age, it is very important to have a flexible and a convenient phone system. A business needs to be in a position to adapt to any new changes that may come about in its industry. IP telephones to help you do just that. You will be able to handle your incoming calls with ease and functionality even when you move from one location to another.

Reliability: Most companies have their own IP telephones, but unfortunately, they often encounter problems with the reliability of these phones. An IP phone system, on the other hand, is a reliable entity by all standards. It does not matter if it is used for private or public networks. You will be able to experience no problem with the reliability of your IP phone system. This is why most businesses and individuals today prefer an IP phone system over a conventional handset.

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